Terms of Service

bucketmsg is a bulk messaging platform. You enter a list of numbers, write a text, see what it will cost, and confirm the send. We hand each message to a carrier and report each one’s status back to you.

The service starts with SMS to Spanish destinations and is built to add other channels, such as WhatsApp, Messenger and Instagram. When a new channel goes live it will be governed by these same terms plus the rules of that channel’s provider.

The service is provided by PJMoney Serviços em Tecnologia Ltda. (CNPJ 40.870.650/0001-02), Rua Marechal Rondon 700, sala 307, Jardim Chapadão, 13070-173 Campinas-SP, Brasil.

You must be 18 or older and legally able to enter into a contract. If you use the service on behalf of a company, you confirm you are authorised to bind it.

Your campaigns, your lists and your balance belong to a workspace. You are responsible for what happens inside yours, including the actions of the members you invite. Keep your credentials safe and tell us immediately if you suspect unauthorised access.

⚠️ Read this clause. It is the product’s commercial promise and also its least intuitive part.

An SMS does not travel whole: it travels in segments. Using the GSM 03.38 alphabet, 160 characters fit in one segment. If the text contains a single character outside that alphabet, the message is encoded in UCS-2 instead and 70 fit. One accented letter can double the cost of an entire campaign.

We charge per segment, never per message. As you type, the composer shows how many segments the text costs and which characters are responsible, and offers to strip the accents to save segments. No flow fires a campaign without first showing you how many recipients, how many segments and what amount will leave your balance.

A campaign’s amount is reserved from your balance when you confirm it and is consumed as the messages are delivered. Whatever was reserved for a message the carrier never delivers goes back to your balance.

Prices can change, not least because carriers change theirs. A price change is announced before it applies and does not affect campaigns already confirmed.

bucketmsg runs on prepaid credit. There is no lock-in contract, no monthly minimum and no fixed fee: you load credit and spend what you send.

Buying credit is self-service. From the panel you pick a credit pack and pay by card. Payment is processed by Stripe: your card details never pass through bucketmsg.

The credit is added as soon as it is available, and within 24 hours of the payment being confirmed at the latest. It is normally immediate. It may not be, because the credit backing your balance is contracted by us with the carrier, and if there is not enough of it at that moment the purchase stays in process while we contract more. The amount charged is a single one and does not change because of this, and we email you as soon as the credit is available.

The full amount paid is added as credit: we deduct no gateway fee and no other charge from a top-up.

Credit is an advance payment for a service, not a deposit of money. It earns no interest, it cannot be transferred to a third party, and it is redeemable only against sends on this platform. It is not electronic money and not a means of payment, and it cannot be used outside bucketmsg.

Unspent credit does not expire while the account exists. Credit already consumed by sends that were made is not refundable, because by then we have already paid the carrier for them. A send handed to the carrier counts as consumed even if the message never reaches the handset, for the reason clause 8 explains.

If you close the account yourself and unspent credit remains, write to us and we will arrange its return. If the account is closed or suspended for breach, clause 9 applies.

Prices are quoted excluding tax. bucketmsg is operated by PJMoney Serviços em Tecnologia Ltda., established outside the European Union. If you are a business and give us a valid EU VAT number, the invoice is issued without VAT and you self-assess it under the reverse charge (article 84.Uno.2 of Spanish Law 37/1992). Without a valid VAT number we cannot apply that treatment, and whatever tax is due may be added to the amount. You can give us your VAT number, or correct it, at any time from the panel.

Nothing in this clause affects the rights the law grants to consumers.

⚠️ You answer for your list, and we cannot audit it.

By confirming a campaign you state that you have a lawful basis to message every number in it. In Spain that generally means the recipient’s prior consent or a pre-existing contractual relationship, under the LSSI (Law 34/2002). We do not know where each number came from and are in no position to verify it.

Buying, renting or scraping third-party contact lists for use here is prohibited.

Before every send the platform drops invalid numbers, duplicates and anything on your suppression list, and shows you the count. That is technical hygiene: it is not a check that you have permission to message whoever is left.

When someone asks to stop receiving your messages, that request is honoured permanently. Do not re-enter a suppressed number, and do not open a new workspace to get around your own suppression list: that is grounds for immediate suspension.

You may not use bucketmsg to:

The sender shown on the recipient’s handset can be a number or an alphanumeric name. Alphanumeric senders are registered by us, after we check that they are yours to use: they are not self-service.

The sender must identify you recognisably. One that misleads about who is writing is grounds for refusal and, if already active, for suspension.

Sender rules are set by each country and each carrier, not by us. A sender accepted in one country may be replaced or rejected in another, and the carrier may do so without notice.

⚠️ We do not guarantee delivery. We hand the message to the carrier. The last leg to the handset depends on the destination carrier, the state of the device, roaming, and anti-spam filters we neither control nor can inspect.

The panel reflects the status the carrier returns for each message. Whatever was reserved for a message that is never delivered goes back to your balance.

We work to keep the service available, but we do not guarantee uninterrupted operation: there are maintenance windows, provider outages and unforeseen incidents. While the product is in its early stage we offer no SLA: *Service Level Agreement*, with financial compensation. When we do, it will be through a specific contract.

We may suspend or close an account that breaches these terms, in particular clauses 5 and 6, or that creates legal, reputational or security risk for the platform, for the carrier or for other customers.

Wherever possible we warn first and give an opportunity to put things right. In cases of spam, fraud, impersonation or a legal order, suspension is immediate and without prior notice. In every case we give you the reason in writing.

What happens to your credit when we suspend an account. Credit already consumed is not returned, the same as in any other closure. Unspent credit is held while we investigate, and when that ends we do one of two things: we return it, less handling costs, or, if we reinstate your account or you open another one by agreement with us, we move it there. We do not keep unspent credit, unless an authority or a carrier requires us to hold it.

Reinstatement is our decision and depends on the cause of the suspension being fixed. Opening a new account on your own to get around a suspension is by itself grounds for permanent closure, and in that case the return is processed on the original account.

A carrier may also cut a sender’s traffic on its own initiative. That decision is not ours, we cannot always reverse it, and it is not a breach on our part.

When an account closes we stop sending. The suppression list is not deleted, for the reason the Privacy Policy explains.

The content of your campaigns is yours. We do not use it to train models, we do not sell it, and we do not share it beyond what delivering the message requires.

As to your contacts’ personal data, you act as the controller and we act as the processor, following your instructions. The detail is in the Privacy Policy and in the Data Processing Agreement, both of which form part of these terms. That agreement is the contract article 28 of the GDPR requires, and it carries the Standard Contractual Clauses that cover a processor established outside the European Union.

Our team does not access your lists or your messages: user impersonation for support purposes is disabled in the product.

To the extent permitted by applicable law, our total liability is limited to the amount you paid for the service in the 12 months preceding the event.

We are not liable for lost profits, lost commercial opportunity, reputational harm or indirect damages. In particular, we are not liable for the consequences of a send you confirmed, including the cost of a campaign fired at the wrong list or with the wrong text: the confirmation screen exists precisely for that.

Nothing here excludes liability the law does not allow to be excluded, including wilful misconduct, gross negligence, and the rights the law grants to consumers.

We may change these terms. Material changes are announced by email 30 days in advance. If you disagree, you may stop using the service and close your account before they take effect.

These terms are governed by Spanish law. For any dispute, the courts of Spain are agreed as the forum.

Consumers keep the right to bring proceedings before the courts of their own domicile and to use alternative consumer dispute resolution bodies, as the law provides.

Questions about these terms: support@bucketmsg.com.